7-Day Refund & Replacement Policy

7-Day 100% Refund & Replacement Policy

At Premium MT5 EA, we stand behind every Expert Advisor, indicator, and preset file with our 7-Day Remote Desk Setup & Money-Back Guarantee.

1. 7-Day Money-Back Guarantee (Remote Desk Assisted)

If you purchase any Expert Advisor from our store and it is not placing orders or executing trades on your MetaTrader terminal, you are fully protected by our straightforward 3-step guarantee:

  1. Direct Technical Diagnostic: Contact our support team via Telegram or email within 7 calendar days of your purchase.
  2. Remote Desk Configuration: Our technical team will securely connect with you via Remote Desk (AnyDesk or TeamViewer). We will inspect your terminal configuration, verify broker symbol suffixes (such as XAUUSDm, XAUUSD.pro), ensure “Allow Algo Trading” and DLL permissions are enabled, and load verified .set parameter presets.
  3. 100% Full Refund: If our engineering team completes the remote setup and the Expert Advisor still remains non-functional and fails to place orders, we will immediately process a 100% full refund of your payment. No runarounds, no hassle.

2. Free Alternative Replacement Option

If an Expert Advisor is not optimal for your specific broker’s leverage, spread, or regulatory environment, you may choose a Free Product Replacement instead of a refund. You can select any alternative Expert Advisor or strategy package of equal or greater value from our catalog of 670+ automated trading systems at zero extra charge.

3. Instant Delivery & Unrestricted Licenses

  • All products are delivered as instant digital downloads containing unencrypted .ex4 or .ex5 files, user manuals, and verified .set presets.
  • All Expert Advisors are 100% pre-activated with unlimited demo and live account usage. There are zero hardware locks or account restrictions.

4. How to Request Setup Assistance or a Refund

To schedule remote desk assistance or request a refund within your 7-day guarantee window:

  • Telegram Support: Reach out directly on Telegram for real-time priority assistance.
  • Email Support: Send your Order Number and MT4/MT5 terminal details to support@premiummt5ea.com.
  • Required Information: Please provide your Order ID, broker name, account type (Standard, ECN, Cent, or Prop Firm), and AnyDesk ID when scheduling your setup.

Refunds are processed back to your original payment method (PayPal, Credit/Debit Card, or Crypto) within 24 to 48 business hours.

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